Prepare the first 48 hours of a crisis on a calm day, and see a supplier failure coming

The steps in the video

The figures shown come from a fictitious example.

1. The day everything stopsOn that day, nobody has time to work out who decides or where the insurer’s number is. You fill in this workbook beforehand, on a calm day.
2. One order, five tabsThe first tab gives the order in which to fill in the others. White cells are for your entries; grey cells calculate themselves.
3. 1. Who decidesOne person decides, with a stand-in. Write down how long without an answer before the stand-in takes over.
4. 2. Who speaksOne voice for staff, customers and the bank, and a first message ready to say within the hour.
5. 3. The first three actionsEach action has a name and a deadline. For the insurer, the policy sets the time limit for notifying a claim.
6. 4. The numbers, on paperInsurer, bank, accountant, lawyer, IT, hosting, energy. One copy in a drawer, one on your phone.
7. 5. Your critical suppliersFor each one: its share of your purchases, the time to replace it, an alternative, the safety stock.
8. The score and plan BThree ratings multiplied give a score from 1 to 48. In the fictitious example, supplier A is critical: its plan B is written next to it.
9. 6. Ten warning signsLate deliveries, a request for a deposit, payment times getting longer: each sign says where to check it and what to do.
10. The only severe signInsolvency proceedings published in the BODACC. For a customer in France, you have two months to lodge your claim, with your lawyer and your accountant.
11. The Carillion lessonWhen it went into liquidation on 15 January 2018, Carillion owed around £2 billion to its 30,000 suppliers, sub-contractors and other short-term creditors. There were signs beforehand.
12. 7. Keep the watch listFive minutes a month: the company, the sign, the date. Severity and days elapsed calculate themselves.
13. 8. Crisis day: the logOne line per decision: who owns it, why, by when. An overdue deadline turns red.
14. The daily check-in, 15 minutesStanding, at a set time, in five points: what has changed, yesterday’s decisions, cash, today’s decisions, what we say.
15. An hour and a half, on a calm dayFill it in with the person who stands in for you, print the sheet, read it again once a year. The workbook, guide and sheet are in the module.